We're here to help you plan your wedding with confidence. If something is unclear, not working, or you need help with your account, reach out and we will get back to you as soon as possible.

Contact us

Common questions

• How do I reset my password? Use the Forgot password page and we'll send you a reset link.
• How do I cancel my subscription? Cancel anytime from your account page. Your access continues until the end of the current billing period.
• Can I get a refund? See our Refund Policy for eligibility and how to request one.
• How do I share my wedding website or guest forms? Open the Share section inside your workspace and copy the public link. Anyone with the link can view the page without signing in.
• Is my data secure? We use HTTPS everywhere, row-level security in the database, and never store your payment card details. Read more in our Privacy Policy.

Delete your account or data

You can request deletion of your account and personal data at any time by emailing support@bridebase.app from the email address associated with your account. We typically process deletion requests within 30 days, unless we are required to keep certain billing records for legal or tax purposes.

Report a bug

If something looks wrong, please include as much detail as possible: what you expected, what happened, the page or feature you were using, and the device or browser you're on. Screenshots are always welcome.

Response times

We aim to respond to support emails within 1–2 business days. For billing questions handled by our Merchant of Record, Paddle, you can also visit paddle.net to look up your order.